OFFPEAK Terms of Service

approving a live account.

Last updated: 9 September 2026

1. Who we are

OFFPEAK is operated by Offpeak Gyms, ABN 21 554 903 234. Contact us at

hello@offpeakgyms.com.au.

We are a booking service. We are not a gym. When you book through OFFPEAK you

are buying a single visit to a gym operated by someone else, and your visit is

also subject to that gym's own rules.

2. Booking

• You must be 18 or over.
• You give us your name, email and home city when you book.
• Your booking is for one person, at one gym, at one time. It is not

transferable — the name on the booking must be the person who attends.

• A booking is confirmed only once payment has cleared.

3. Getting in

• Bring photo identification showing the name on your booking. Any government

photo ID is fine, including a foreign passport or overseas licence. It does

not need to be Australian.

• The gym will ask you to complete whatever waiver or health declaration it asks

of any casual visitor.

• The gym may refuse entry if your ID does not match, if you will not complete

their waiver, or if you are intoxicated or behaving unsafely. If you are

refused entry for one of these reasons, we will not refund you.

4. Price

• Each gym sets its own price for its listed hours.
• The price rises the more you use us in one place. After five sessions at

one gym the price increases, and again after ten. Separately, after five

sessions anywhere in one city, the price increases across every gym in that

city. This is because OFFPEAK is for training while you are away from home,

not as a substitute for a membership.

• A booking fee is added to each booking. It is shown before you pay.
• All prices are in Australian dollars and include GST where it applies.

5. Where you live

OFFPEAK is for training away from home. You tell us your home city when you

book, and you cannot book gyms in that city.

We check this. Your bank tells us the city registered to your payment card.

If that city is the same as the gym you booked, we will cancel the booking and

refund you in full, and we will record that city as your home city for future

bookings. The refund may take a few business days to appear, depending on your

bank.

The first home city you give us is the one we keep.

6. Cancelling and refunds

• Cancel before your session starts by emailing hello@offpeakgyms.com.au and we will refund you

in full.

• If you do not turn up and did not cancel, we cannot refund you.
• If the gym is closed or cancels your session, we refund you in full.
• Refunds go back to the card you paid with.

Nothing here limits your rights under the Australian Consumer Law.

7. Your safety

• The gym is responsible for its premises, its equipment and everyone on site.

We do not own, operate, inspect or supervise any gym.

• Exercise carries risk. You are responsible for training within your ability

and for telling the gym about any condition that affects your safety.

• To the extent the law allows, we are not liable for injury, loss or damage

arising from your visit to a gym. This does not exclude any liability that

cannot be excluded under Australian law, including under the Australian

Consumer Law.

• We do not provide accident, medical or travel insurance. If you want cover,

arrange your own.

8. Behaving yourself

Follow the gym's rules and treat their staff and members decently. We can

cancel bookings and refuse future ones if you don't, and gyms can block you from

their own quiet hours.

9. Your information

We collect your name, email, home city and payment details. See our Privacy

Policy for what we do with them. We pass your name and email to the gym you book

so they can admit you.

10. If something goes wrong

Email us at hello@offpeakgyms.com.au first — most things are sorted in a message or two. These

terms are governed by the laws of New South Wales.

11. Changes

We may update these terms. The version that applies to your booking is the one

published when you booked.